Refund & Cancellation Policy

Donations made to Dil Se Daan  are voluntary contributions towards charitable food distribution and are generally treated as final, because funds are committed to kitchens and ration purchases soon after they are received. We do, however, want every donor to be treated fairly, so the following applies.

When we will refund

• Duplicate transactions — the same amount charged more than once for the same intent.
• Technical errors — you were charged but the donation did not register, or an incorrect amount was charged.
• Unauthorised transactions — a payment made without the account holder's consent, subject to verification.
• Genuine mistakes — an amount entered in error, if you notify us within 7 days of the transaction and the funds have not already been disbursed.

How to request a refund

Email support@dilsedaan.in (or call +91 70421 02203) with your full name, the registered email or phone used, the donation date, the amount, and the payment/transaction reference. Please write to us within 7 days of the transaction.

Processing and timelines

• We acknowledge every refund request within 2 business days.
• Approved refunds are initiated within 5–7 business days of approval.
• The amount is credited back to the original payment method only, via Razorpay.
• Your bank or card issuer may take a further 5–10 business days to reflect the credit.

Cancellations

A one-time donation cannot be cancelled once the payment has been authorised; please use the refund process above. If you have set up a recurring or monthly donation, you may cancel future instalments at any time by emailing support@dilsedaan.in at least 3 business days before the next scheduled debit. Instalments already collected are governed by the refund conditions above.

80G certificates

If an 80G tax-exemption certificate has already been issued for a donation that is subsequently refunded, the certificate stands cancelled and must not be used for any tax claim. We will confirm the cancellation in writing.

No refund cases

• Change of mind after funds have been disbursed to kitchens or vendors.
• Requests made more than 7 days after the transaction date, except in cases of proven unauthorised use.
• Donations where the donor details provided cannot be verified.

Contact

Dil Se Daan , Bangalore, Delhi, India. Email: support@dilsedaan.in · Phone: +91 70421 02203